内容简介

From The One Minute Manager to Raving Fans,Ken Blanchard’s books have helped millions of people unleash their power and the potential of everyone around them.The Ken Blanchard Companies has helped thousands of organizations become more people-oriented，customer-centered，and performance-driven.
In Leading at a Higher Level，Blanchard and his colleagues have brought together all they’ve learned about world-class leadership.You’ll discover how to create targets and visions based on the “triple bottom line”…and make sure people know who you are，where you’re going，and the values that will guide your journey.
Blanchard extends his breakthrough work on delivering legendary customer service and creating “raving fans.” You’ll find the definitive discussion of the renowned Situational Leadership II techniques for leading yourself,individuals，teams，and entire organizations.Most importantly，Leading at a Higher Level will help you dig deep within，discover the personal“leadership point of view”all great leaders possess and apply it throughout your entire life.
　　作者简介：KEN BLANCHARD，extraordinary impact on the day-to-day management of millions of people and companies.His phenomenal bestseller，The One Minute Manager，coauthored with Spencer Johnson，has sold 13，ooo，ooo copies.He is Chief Spiritual Officer of The Ken Blanchard Companies，an international management training and consulting firm he cofounded in I979 with his wife，Margie.
This book contains indispensable contributions from The Ken Blanchard Companies' founding　associates Margie Blanchard，Don Carew，Eunice Parisi-Carew，Fred Finch，Laurence Hawkins，Drea Zigarmi，and Pat Zigarmi and consulting partners Alan Randolph，Jesse Stoner，Susan Fowler，Fay Kandarian，Judd Hoekstra，and Scott Blanchard.